#CyberFLASH: UPDATE – Netflix refuses CRTC demand for confidential data

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Netflix refused to heed a demand from Canada’s federal broadcast regulator to hand over confidential customer data by Monday evening despite threats its exemption from regulation would be revoked if the video streaming service did not comply.

“While Netflix has responded to a number of the CRTC’s requests, we are not in a position to produce the confidential and competitively sensitive information ordered by the commission due to ongoing confidentiality concerns,” said Netflix spokesperson Anne Marie Squeo in a statement Monday night.

“While the orders by the CRTC are not applicable to us under Canadian broadcasting law, we are always prepared to work constructively with the Commission.”

When Netflix’s global public policy director Corie Wright testified at the Let’s Talk TV hearings last week, Canadian Radio-television and Telecommunications Commission chair Jean-Pierre Blais ordered the company to provide the regulator with the number of subscribers and other closely held data by Monday at 5 p.m.

Wright repeatedly requested confidentiality guarantees during the hearing, saying she was concerned whether the information would be kept confidential even if a third party requested the data under a public interest argument.

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