#CyberFLASH: Uber should investigate own databases after more claims of bogus fares, privacy experts say

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A string of complaints by customers charged for Uber trips they say they never took has security experts calling on the ride-hailing company to launch a formal investigation to make sure its databases haven’t been breached.

After CBC News reported on the story of Laura Hesp, who lives in Toronto but was billed for an Uber ride taken on her account by someone in Poland, several others came forward to report similar experiences. Uber has warned customers incidents like this may be the result of phishing scams, but experts CBC News spoke to think the company should investigate to rule out the possibility that its own databases have been hacked.

The stories begin the same way. A person receives an unexpected email confirming an Uber cab is minutes away — except the customer hasn’t ordered one and the trip is thousands of kilometres away in another country.

George Sfeir, a 49-year-old Toronto man, says he was in his car on the way to his cottage in rural Ontario in July when he got a bill for an Uber ride he never ordered.

It was one of six bills he would receive over the span of two days for trips taken in Las Vegas, Des Plaines, Ill., and other American cities that Sfeir says he never visited.

Most of the trips ranged in price from $10 to $100. But when he received a bill for a whopping $982 rung up for an Uber trip in Chicago, Sfeir says he began to panic.

“That was really scary,” he says, adding that at first, even his credit card company didn’t believe his story.

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