#CyberFLASH: Telus “transparency” report reveals 103,500 requests for customer information

B821720150Z.1_20140918092408_000_GSK1AT9J2.2_ContentTORONTO – Telus Corp.’s first “transparency” report reveals that the Vancouver-based telecom company received about 103,500 official requests for information about its customers last year.

A majority of the requests — nearly 56,800 — were in emergency situations, such as to verify the location of 911 callers and another 40,900 requests were for names and addresses that are publicly available through directories.

Telus also received about 4,300 court-ordered requests in 2013, mostly as part of domestic police investigations but also two foreign requests made under Canada’s treaty obligations.

It also received 154 other requests as part of police investigations into suspected Internet child exploitation, without court orders — but the company says it no longer will provide such information in most cases without a court order.

Telus executive vice-president Eros Spadotto says the company is trying to strike a balance between fulfilling its responsibilities under the law and concern for its customers privacy.

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