#CyberFLASH: Ranking Canada’s Telecom Providers on Consumer Complaints, Code Violations, Privacy Protections

 

typing-image-genericGovernment agencies, citizen awareness groups and international spy agencies have been assessing Canada’s Internet Service Providers – and not necessarily for pricing, monthly minutes or bandwidth caps.

The companies that connect most Canadians to the digital world are letting us down, reports indicate.

Yes, we are still among the highest ranked users of Internet and cell services, but companies that deliver the goods to us have more work to do in terms of being open and respectful about service contracts, consumer privacy and, yes, monthly fees.

Even as more and more of us sign up for wireless phone packages, billing errors continue to be the most commonly raised issue (13 per cent of all issues), followed by complaints about non-disclosure of contract terms (almost 12 per cent of all issues), according to the most recent report from the country’s Commissioner for Complaints for Telecommunications Services (CCTS).

Its Mid-Year Report (for August 1, 2014 to January 31, 2015) does cite a reduction (8.5 per cent) in overall complaints, but also a concerning increase in specific types of complaints, as well as an uptick in the number of violations of The Wireless Code, that set of rules and regulations designed to protect Canadian consumers.

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